Inside Duke Medicine

DUSON’s Harriet Cook Carter Lecture, Feb. 23

Duke University School of Nursing's 2010 Harriet Cook Carter Lecture will feature Anita L. Tucker, an assistant professor of technology and operations management at Harvard Business School.

2010 Harriet Cook Carter Lecture
The "Long Tail" of Improvement Opportunities in Health Care Organizations

Anita L. Tucker, DBA, MSc
Assistant Professor, Technology and Operations Management
Harvard Business School

Tuesday, February 23, 2010

3:00-4:00 p.m. Lecture
Auditorium, Duke University School of Nursing
307 Trent Drive, Durham, NC

4:00-5:00 p.m. Reception
Cafe, Duke University School of Nursing
307 Trent Drive, Durham, NC

The lecture is free and open to the public.

RSVP to Bonnie Gregory at bonnie.j.gregory@duke.edu or 919-684-9444.

Dr. Tucker will discuss engineering nursing workflow and the negative impact of interruptions. She has written about front-line staff perspectives on opportunities for improving the safety and efficiency of hospital work systems, organizational learning in hospital intensive care units, and operational failures and interruptions in hospital nursing.

Dr. Tucker uses operations management and organizational learning theory to understand and improve front-line work processes. Specifically, she examines the conditions under which the problem solving routines of front-line workers are likely to result in positive organizational learning and change. Her recent research focuses on healthcare organizations and issues related to patient safety and implementing best practices.

Dr. Tucker has received numerous awards for her research including a 2006 Sloan Industry Studies Fellowship, 2004 AcademyHealth Dissertation award, the 2004 Accenture Award for her article with Amy C. Edmondson in California Management Review, and three best paper awards from Academy of Management conferences. Professor Tucker received her master's degree in Industrial Engineering and Operations Research from Purdue University and her doctorate from Harvard University. She worked for General Mills and General Dynamics as an engineer before obtaining her doctorate.

Sponsored by Duke University School of Nursing, Duke Translational Nursing Institute, Sigma Theta Tau International Honor Society of Nursing Beta Epsilon Chapter and Duke University Health System Clinical Education & Professional Development.

Continuing Education Credit Designation
Duke University Health System Clinical Education & Professional Development is authorized by IACET to offer .1 CEU's to participants who meet all criteria for successful completion of this educational activity. Successful completion is defined as (but may not be limited to) 100% attendance, full participation and satisfactory completion of all related activities, and completion and return of evaluation at conclusion of the educational activity. Partial credit is not awarded.

Duke University Health System Clinical Education & Professional Development has been approved as an Authorized Provider by the International Association for Continuing Education &Training (IACET), 1760 Old Meadow Road, Suite 500, McLean, VA 22102. In obtaining this approval, Duke University Health System Clinical Education & Professional Development has demonstrated that it complies with the ANSI/IACET 1-2007 Standard, which are widely recognized as standards of good practice internationally. As a result of Authorized Provider status, Duke University Health System Clinical Education & Professional Development is authorized to offer IACET CEU’s for its programs that qualify under the ANSI/IACET 1-2007 Standard.