Inside Duke Medicine
Maria Arnold: Going above and beyond
posted April 17th, 2009Maria Arnold, a food service employee, recently performed a random act of kindness. Gaye Slaughter Currier, RN, wrote:
“An elderly handicapped couple, husband walking with a cane and wife in a wheelchair, approached the cashier to pay for their meals. Maria waited very patiently and spoke with a wonderful tone of voice as the man slowly counted his money. After he paid, she secured her register and carried their tray to a table. He was worried that he was disturbing her, but she was so wonderful with them and assured him it was ok and she wanted to help them. Maria also stopped to get them eating utensils along with napkins. She made sure they were seated with their plates before going back to her register. This couple had been the only people in her line.
I am thankful for employees such as Maria, who take the time to make elderly patients feel that Duke provides quality service over and beyond.
Maria’s service is seen by others and greatly appreciated. I only hope that one day, my mother would be attended to in the same manner Maria treated these patients. Thank you Maria.”