Inside Duke Medicine
Mary Lou Ferguson: She raises the bar for care
posted February 5th, 2009
Mary Lou Ferguson, Duke Raleigh Nursing, received a Champions of Excellence award:
“Mary Lou Ferguson exceeds expectations in customer service and always exhibits outstanding clinical care. She promotes this concept to all employees and is quick to identify and respond to those who need her expertise. She has definitely raised the bar for excellence on her nursing unit. Patient satisfaction scores have increased, and staff cohesiveness has resulted.”