Framework for organizational change
posted February 15th, 2012
There is no question that Duke University Health System, like the health care industry as a whole, is in the midst of a time of unprecedented change.
Many initiatives have been undertaken to retain our position as a leading health care system in the country – including building the new Cancer Center facility and Duke Medicine Pavilion, preparing to launch the Maestro Care electronic health record system, and working to grow and expand our clinical care network – to name only a few of our ongoing strategically important initiatives.
With so many key projects under way, it is important to avoid becoming overwhelmed, confused or concerned.
The fact is that DUHS does have a lot going on, as the graphic below illustrates. But the graphic also outlines the reasons for the initiatives, how they are interconnected, and how they are rooted in DUHS’ core value of caring for our patients, their loved ones and each other and complement our supporting values: excellence, safety, integrity, diversity and teamwork.
Most important, it clarifies how each and every one of us can contribute to the success of our mission every day, even if we don’t know every specific detail of each initiative.
It all starts with DUHS’ values, which fuel specific behaviors that drive us toward performance excellence in delivering outstanding, compassionate, efficient patient care; improve the patient experience; and demonstrate values-based behaviors and decision-making.
In doing so, our working together will ultimately create the pathway that will ensure the success of our many initiatives and carry us to our ultimate goal – becoming the leading health care delivery system in the nation.
While these are dynamic times for the healthcare industry, it’s always helpful to try to make the seemingly complex simple. Understanding the connectivity within DUHS from our values to our aspirations is one way. Focusing on what we can all individually contribute — no matter what or how much is going on — is another.
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