Inside Duke Medicine
System focuses on patient experience
posted July 16th, 2012
Richard Schneider, M.D., physician at Duke Primary Care Creedmoor Road, talks with a patient about the benefits of Duke's Maestro Care. On July 18, DPC patients will be among the first to have their records accessed through the new electronic health record system.
Improving patients’ experience and involving them more in their care is at the heart of the Duke Maestro Care electronic health record system.
Beyond enhancing clinical workflows and enabling care providers to communicate more effectively and efficiently in order to provide the best possible patient care, Maestro Care provides a host of benefits for patients – starting with coordinated care across Duke Medicine whether they are visiting their primary care provider’s office, a specialist, urgent care, or the hospital.
Patients also will enjoy safe, secure, private access to their medical record via their computer; improved HealthView online patient account and resources; and easier and faster access to lab and test results.
As always, Duke Medicine remains committed to providing its patients with the best care possible, and has worked hard to ensure a smooth transition to Maestro Care.
In addition, the transition aligns fully with the core Duke Medicine value of “Caring for our patients, their loved ones, and each other.”